Terms of service SYSTRAN translate Enterprise

1. Purpose of the General Terms and Conditions

SYSTRAN SAS develops and distributes multilingual machine translation solutions made available in a SaaS mode through a platform accessible at https://www.systransoft.com. It offers its enterprise customers to give access to their internal users to the Platform, allowing them to access the translation solutions, as well as various tools of configuration and administration of the Platform.
The purpose of these General Terms and Conditions is to set out the terms and conditions under which SYSTRAN allows Customer to access the Services, as well as to define the rights and obligations of each in this context. They are in full effect unless amended by SYSTRAN Translate Enterprise Specific Conditions (“Specific Conditions”).
両当事者は、両当事者の完全な合意を表明し、事前の書面または口頭による合意、手紙、申し出、または同じ主題を持つその他の文書に取って代わります。
これらのファイルは、次の直接リンクを介していつでもアクセスおよび印刷できます。 www.systransoft.com/systran/terms-of-service-translate-enterprise.

2.定義

両当事者は、以下の条件が本一般条件の全体に関して以下に定める意味を有することに同意するものとします。
"アカウント「 」とは、本サービスの各ユーザーに対してプラットフォーム上で開設され、サブスクライブされたオファーに含まれる本サービスへのアクセスを許可する個人アカウントを意味します。
"合意” means together the Order, these General Terms and Conditions and – if any – the Specific Conditions.
"API” means the programming interface made available to customers to enable them to integrate the Platform into their own business tools and/or applications in order to directly access the Services.
"カタログ「」は、SYSTRANによって作成されたカタログを意味し、SYSTRANおよび/またはエキスパートによって作成され、プラットフォーム上でお客様に提供されるすべてのモデルを一覧表示します。
"ローカライゼーション「」とは、本サービスの一部として翻訳の対象となるプラットフォームにアップロードされたお客様のテキスト要素を意味します。
"お客様” means the entity having subscribed to the Services through an Agreement.
"Documentation「」とは、APIの使用に関する技術文書を意味します。
"期間「」とは、後述の「期間」セクションで定義されているように、お客様がサブスクライブしたサブスクリプションの期間を意味します。
"専門家” means any person who is an expert in language and translation and who has produced one or more Translation Models listed in the Catalog.
"最終コンテンツ「 」とは、SYSTRANが提供する本サービスの一部として翻訳のために送信された後の翻訳済みコンテンツを意味します。
"一般契約条件「」とは、この文書を意味します。
"言語データ「」とは、翻訳品質の向上やお客様固有のモデルの作成のために、お客様がプラットフォームにロードしたデータを意味します。言語データには、ユーザー辞書や翻訳メモリなどがあります。
"管理コンソール「 」とは、SYSTRANがプラットフォーム上でお客様の名前と代理で開設し、お客様が本サービスの使用を制御し、サブスクリプションを管理することを可能にする個人的なスペースを意味します。
"モデル「」とは、SYSTRANまたはExpertによって言語ペアで確立された翻訳モデルを意味し、ソース言語からターゲット言語に理解されます。変換モデルは、汎用または特殊にすることができます。専門モデルは、特定の専門的なニーズを満たすために、特定の専門分野に焦点を当てています。
"文字数” means the number of written characters that Customer can translate over a period of one year according to its subscription.
"当事者” means SYSTRAN together or individually with Customer.
"プラットフォーム” means the website published by SYSTRAN from which it provides the Services and accessible at www.systransoft.com.
"命令” means the subscription made by Customer as per the order form signed by Customer and accepted by SYSTRAN.
"サービス” means the services to provide a multilingual instant translation tool, to integrate the tool into Customer’s sites via the API, to access a management console and finally to access the Catalog.
"ソフトウェアコンポーネント「」とは、APIを介したアクセス、特にイラストレーション、ブラウザ拡張機能、Web アプリケーション、プラグイン、またはOffice アドインを介したアクセスを除いて、間接的にサービスにアクセスできるコンポーネントのセットを意味します。これらは、SYSTRANによって公開されているかどうかとは無関係です。
"下請事業者「」とは、SYSTRANの海外関連会社、またはSYSTRANがサービスの履行の全部または一部を委託することを明示的に選択したコンピテンシーに基づいてSYSTRANが選択した関連会社または第三者パートナーを意味します。
"引受け” means the subscription of the Services for the period chosen by Customer at the time of the Order.
"使用者「 」とは、子会社のスタッフ(存在する場合)を含め、お客様が明示的に承認した者が、子会社が加入している本サービスにアクセスして使用することを意味します。

3. プラットフォーム・サービスの運営者

本プラットフォーム及び本サービスは、フランスの法律に基づいて設立された簡易株式会社であるSYSTRAN SASが運営し、パリ貿易会社登録簿に334 343 994として登録され、登録事務所は5 rue Feydeau - 75002 Paris, Franceです。当社は、以下の連絡先に連絡することがあります。

電話番号: +33 (0)1 44 82 49 00

Eメール: [email protected]

4. SYSTRANが提供するサービス

SYSTRANは、本サービスに記載された条件に基づき、すべてのお客様に以下のサービスへのアクセスを提供します。

4.1. サービス管理コンソールへのアクセス

SYSTRANは、購入したサービスを管理するためのツールをお客様に提供します。このツールは、アカウントからプラットフォームでアクセスできます。このツールを使用すると、すべてのサービスと承認されたユーザーの数をグローバルに表示し、その文字数、モデルの使用状況、さまざまなサービスへのアクセス権限を管理できます。

4.2翻訳ツールへのアクセス

SYSTRAN provides Customer with a multilingual instant translation tool. Users access the Platform at his own choice via direct access to the web interface of the Platform, via API or via software components made available by SYSTRAN on his Platform and/or on partner application stores.
お客様がAPIを通じて本サービスにアクセスする場合、SYSTRANは、お客様にAPIにアクセスして使用するための個人番号を提供します。彼は、APIを独自のアプリケーションやツールに実装し、システムを構成する責任を単独で負っていることを認めています。特に、情報システムとビジネスアプリケーションのAPIの仕様との互換性を検証する責任は、APIが単独で負うことを認めています。SYSTRANは、これらのシステムやアプリケーションがAPIと互換性がないことに対して責任を負いません。
Customer shall have access to all Services described in the Order.
In addition, Customer acknowledges that use of the Services is limited to the Number of Characters granted to Customer in the Order, and that the Number of Characters is granted as a whole for all Users and API usage for a period of one year. Customer acknowledges that once the Number of Characters limit has been reached during this one year period, the Users may no longer access the Services until the end of the period. To continue using the Services, Customer must increase the Number of Characters with an additional order. Customer also acknowledge that if the Number of Characters has not been fully used in a given one year period, the unused fraction is not carried forward to subsequent periods, nor redeemed by SYSTRAN.
また、お客様は、APIを介して同時に多くの翻訳要求を行った場合、本サービスへのアクセスが低下し、SYSTRANがそのような要求の処理を制限する権利および/またはより遅く処理する権利および/または本サービスへのアクセスを一時的に中断する権利を留保することに同意します。
さらに、SYSTRANでは、お客様が一定の制限内でドキュメント全体をさまざまな形式(.docx、.pptx、.html、.txt、.pdfなど)に変換できます。ドキュメントを翻訳する機能は、SYSTRANがドキュメントを正しく読んで翻訳できるかどうかによって異なりますが、保証はできません。ユーザーがドキュメントの翻訳にプラットフォームを使用する場合、ユーザーは一度に1つのファイルしか翻訳できません。ユーザーがデスクトップアプリケーションを使用している場合は、同じターゲット言語を選択している限り、複数のファイルを同時に翻訳できます。

4.3. カタログへのアクセス

SYSTRANは、プラットフォーム上の専用タブからアクセス可能なカタログをユーザーに提供します。このカタログから、SYSTRANが提案するすべての特殊モデルおよび一般的なモデルにアクセスできます。
お客様は、モデルがSYSTRANまたはエキスパートによって確立されたことを通知されたことを認めます。テンプレート作成者の名前がカタログに表示されます。お客様は、SYSTRANが専門家によって確立されたモデルの技術的および言語的な品質を管理していないことを認めます。SYSTRANの役割は、これらのモデルをカタログ内で使用可能にすることに限定されます。したがって、SYSTRANは、専門家によって作成されたモデルの品質について責任を負いません。SYSTRANは、独自のモデルの品質に責任を負います。
また、SYSTRANは、カタログで提供されるモデルの完全性を保証するものではありません。特に、SYSTRANは、お客様がそのニーズに対応するモデルを見つけることを保証するものではありません。
The User may select any Model of his choice within the Catalog.

5. SYSTRANによる本サービスの提供の条件

SYSTRANは、本サービスの利用に関連して、お客様がダウンロードしたコンテンツまたはお客様が作成した最終コンテンツにはアクセスしません。
SYSTRANは、本サービスの提供に必要な期間、お客様に本サービスを提供することを唯一の目的として、コンテンツおよび最終コンテンツをサーバーに保存します。本コンテンツおよび最終コンテンツは、本サービスを提供するために保存する必要がなくなった時点で直ちに破棄されます。お客様は、コンテンツを保持するために必要なすべての措置を講じる責任があります。SYSTRANは、本サービスの完了時にコンテンツを返却しません。
例外として、SYSTRANは、本サービスの可用性を損なう可能性のある技術的な問題を解決し、他の使用を排除するために、修正メンテナンスの目的でのみ、そのようなコンテンツまたは最終コンテンツにアクセスすることができます。
この文脈において、SYSTRANは、本サービスの利用後72時間(最終コンテンツの制作中にエラーパターンを特定した場合)の間、コンテンツおよび最終コンテンツを自動的に保存する権利を留保することを顧客に通知します。最終コンテンツおよび/またはコンテンツは暗号化された形式で保存され、メンテナンスプロセスが完了すると自動的に破棄されます。
SYSTRANは、SYSTRANが請求、セキュリティまたは統計目的で設定する本サービスへのアクセスログに、コンテンツまたは最終コンテンツが含まれないことを保証します。ただし、このようなアクセスログには、リクエストが行われた時間や送信されたコンテンツのサイズなどのメタデータが含まれている場合があります。
言語データは、プラットフォームに無期限に保存されます。お客様は、言語データのアップロード、作成、メンテナンス、および削除の管理について完全な責任を負います。お客様は、SYSTRANにプラットフォームに言語データを保存する権利と、それらを使用する権利があることを保証します。
SYSTRANは、お客様に対して、言語データが本サービスの提供の目的以外に使用されないことを保証します。

5.2. APIの利用

お客様がAPIを通じて本サービスにアクセスすることを選択した場合、お客様は、SYSTRANがAPI応答または生成された最終的なコンテンツの正確性または正確性を保証しないことを認め、同意するものとします。
特に、APIの継続的な開発を考慮すると、SYSTRANは、いつでも様々な機能を追加または異なる機能を備えたAPIの新しいバージョンを導入する可能性を留保します。
さらに、SYSTRANは、SYSTRANが提供するAPIの最新バージョンを考慮して、APIの以前のバージョンを無効にする権利を留保します。ただし、APIの以前のバージョンを無効にする少なくとも1か月前に、書面による手段、特に電子メールでお客様に通知することを条件とします。
さらに、お客様は、本サービスを特定のサードパーティアプリケーションに統合すること、および/または特定のサードパーティアプリケーションを介して本サービスにアクセスすることは、本サブスクリプションに加えて、お客様がSYSTRANから購入する必要がある特定のプラグインまたはコンポーネントのインストールを必要とする場合があることを認めます。
いかなる場合でも、SYSTRANは第三者のアプリケーションの使用に対して責任を負いません。これは引き続きサプライヤーの利用規約の対象となります。

5.3. サービスの変更

SYSTRANは、その裁量により、新しい機能の追加を含め、いつでも本サービスの全部または一部を変更する権利を留保します。SYSTRANは、本サービスに変更を加えた場合、本サービスのレベルまたは機能が低下しないことを保証します。
すべての顧客に個別の製品またはオプションとして提案されていない場合、新しい機能の追加は、サブスクリプション期間中にお客様に追加料金なしで提供されます。
ただし、SYSTRANは、データセキュリティ、重要な技術的要件、または適用法の変更により、本サービスの特定の機能を変更、制限、および/または削除することができます。
SYSTRANは、本サービスの変更を予定している24時間前までに、本プラットフォーム上で直接Eメールまたは通知により、お客様に対して本サービスの変更を適時に通知します。

5.4. データホスティング

SYSTRANは、ユーザーがプラットフォーム上に保存したアカウント、データ、および様々なコンテンツのホスティングを、専門職の慣習および最新の技術に従って、そのサーバー上または専門ホスティングプロバイダーが、専門職の慣習および最新の技術に従って活動を行うことを、手段の義務の条件として保証します。
その一環として、SYSTRANは、本サービスの一環として、お客様に十分なストレージおよび処理能力を提供することに取り組んでいます。
SYSTRANは、インフラストラクチャの保護と監視、当該インフラストラクチャへの物理的および/または無形のアクセスの制御、ならびに悪意のある行為からサーバーを保護するための検出、防止、および回復措置の実施を含む、セキュリティとサービスへのアクセスを確保するために必要なすべての技術的手段を実施することを約束します。
また、SYSTRANは、本サービスの目的のために実施されたデータの自動処理によって生じるリスクとデータの性質に関して、データのセキュリティを維持し、特にデータが歪んだり、破損したり、不正な第三者によってアクセスされたりすることを防ぐために、必要なすべての予防措置を講じることを約束します。
SYSTRANは最終的に、本サービスの下でプラットフォームに保存されているすべてのデータが欧州連合にあるサーバーでホストされていることを保証します。SYSTRANは、サーバの場所に変更があった場合は、サーバの場所が実際に変更される1か月前までに、書面による手段を用いてお客様に通知することを約束します。

5.5. サービスレベル保証

SYSTRANは、最新の技術に従って、サービスへのアクセスの永続性、継続性、および品質を期間中に保証することに取り組んでいます。
そのため、SYSTRANは、本プラットフォームへのアクセスを24/7に維持し、本サービスの利用可能時間を1年間の時間数で除いた基本機能の97%で計算し、予定保守時間、不可抗力の場合、第三者による本サービスの中断、および/またはシステムの容量の予期しない増加を必要とする顧客による翻訳要求の突然かつ異常な増加に応じるように最善を努力します。
インターネットの複雑さ、様々なサブネットワークの容量の不平等、一定の時間の流入、およびSYSTRANが制御できない様々なボトルネックを考えると、SYSTRANの責任は、接続ポイントである外部の制限が存在するサーバーの動作に限定されます。
SYSTRANは、(i)サーバへのアクセス速度、(ii)サーバ外部の速度低下、(iii)これらのネットワークの障害または誤動作による伝送不良に対して責任を負うことはできません。
SYSTRANは、必要に応じて、本サービスのメンテナンスおよび/または改善を行うために、本サービスへのアクセスを制限または一時停止する権利を留保します。SYSTRANは、そのような操作が4時間以上サービスの中断を引き起こさず、可能な限りフランスのパリ時間の労働時間外に行われることを保証するために最善の努力を払うことを約束します。SYSTRANは、お客様に対し、かかる情報のスケジュールについて、有用と考えられる方法で、特にプラットフォーム上で少なくとも24時間前に通知することにより、お客様に通知します。これらの業務の一環として、SYSTRANは、プラットフォームに保存されているコンテンツのバックアップを実行するために最善の努力を払うことを約束します。
お客様は、本サービスレベル保証が、通信事業者またはモバイルウェブおよびインターネットサービスプロバイダによる本サービスの障害または中断をカバーしないことを認め、これに同意するものとします。
いかなる場合でも、本条に規定する約束の違反は、いかなる場合も違反によって罰せられず、その責任は本条「責任」に定める条件の下で制限されることについて、当事者間で明示的に合意されています。

5.6.事後保全

SYSTRANは、プラットフォームの修正保守を保証し、運用に影響を与える異常の診断と修正として認識されます。
Customer undertakes to declare any Anomalies as soon as possible to the following email address: [email protected]. Only Users designated by Customer as points of contact to SYSTRAN Support are entitled to communicate with it. Customer undertakes to describe as precisely as possible the difficulty(s) encountered and the circumstances in which it(they) occurred. Customer’s description of the Anomaly should allow SYSTRAN to characterize the incident.
SYSTRANは、お客様から提供された事故報告書の情報のみに基づき、異常の通知を受け取った後、できるだけ早く異常の診断を行うことを約束します。
診断が下されると、SYSTRANは適切な期間内に異常を修正するために最善の努力を払います。SYSTRANは、軽微な欠陥が発生した場合、本サービスの特定の非必須機能の使用を妨げる欠陥として認識され、欠陥の修正を次の主要な更新日まで延期する権利を留保します。
また、お客様は、お客様のツールおよびサービスの強化の一環として、SYSTRANがお客様のAPI バージョンを、追加されたさまざまな機能およびツールを含む新しいバージョンに置き換える必要がある場合があることを了承します。この場合、SYSTRANは期限までに電子メールでお客様に通知します。いずれにせよ、SYSTRANはブレーク変更を導入しないことを約束し、APIへの変更が下位互換性を維持することを保証します。新しい機能でAPIの完全なオーバーホールが必要な場合、SYSTRANはこの新しいAPIをバージョン化された代替APIとして導入し、既存のAPIの機能を維持します。この場合、お客様は、お客様が新しいAPIを使用およびインストールすることに同意した場合にのみ、新しい機能を使用できることを認めます。
本条に規定するコミットメントの違反は、いかなる場合も違反によって罰せられず、その責任は本条「責任」に定める条件の下に制限されることについて、当事者間で明示的に合意される。

6. Obligations of the Customer

6.1. Acceptance of Terms and Conditions

By subscribing to the Services, Customer declares that he has read these General Terms and Conditions and expressly accept them.
This acceptance can only be full and complete, except for terms and conditions modified in the Specific Conditions.
Customer acknowledges and agrees that access to the Services is non-exclusive, SYSTRAN remaining free to provide the Services to any other third party of its choice, without limitation of any kind.

6.2. Strictly personal use

Customer is authorized to give access and create Accounts for its employees and the employees of its Affiliates, to the exclusion of any other third party. Affiliates means entities for which Customer owns the majority of the capital or has the power to enforce decisions. Customer acknowledges and accepts as such that the employees of its Affiliates are considered as Users within the meaning of this Agreement in the same way as their own staff and that Customer is solely responsible for the compliance by the latter with the terms of this Agreement.
Customer acknowledges and agrees that only one Account may be created by a User authorized to access the Services.
Customer agrees, on behalf of itself and/or its personnel and/or the personnel of its Affiliates authorized to access the Services, that each User will use the Services personally, and that no third party will use them in their place or on their own behalf, except to assume full responsibility. Customer is solely responsible for the proper use of the Services and the Management Console by its personnel or the personnel of its Affiliates in compliance with these terms.
Customer acknowledges that each User is otherwise responsible for maintaining the confidentiality of his login and password. Under no circumstances will SYSTRAN be liable for the fraudulent use of the Management Console and/or the Services by an unauthorized third party accessing it through the identifiers and password of a Customer User.
Should Customer become aware that its Management Console is or has been used without Customer’s knowledge, Customer undertakes to notify SYSTRAN as soon as possible at the following address: [email protected].

6.3. Internal Use

Customer acknowledges that the use of the Services is strictly for the exercise of its professional activity and, as such, that Users may use the Services only for that purpose. It is prohibited to market and/or grant a right of access to the Services to third parties, and in particular to Customer’s own customers.

6.4. Ordering Services

A customer who wishes to subscribe to a Subscription must sign a valid Order describing the content and limitations of the Services, that must be accepted by SYSTRAN.
SYSTRAN reserves the right not to give a positive response to an order, at its discretion, and in particular in the following cases:

  • Customer provides a machine translation service by itself or by one of its Affiliates.
  • Customer has their registered office in a geographical area in which SYSTRAN does not market the Services.
  • Customer is engaged in an activity that is manifestly unlawful and/or contrary to applicable laws relating to the protection of human rights, children or workers and/or in violation of financial or commercial restriction measures.
  • Customer has already contracted with SYSTRAN in the past and the contract has been terminated for breach of the contract..

6.5. Use of Services

Prior to any use of the Services, Customer acknowledges that:

  • He has taken note of the characteristics and constraints, particularly technical, of all the Services.
  • He takes in charge any internet connection, network connection and hardware needed to access the Services.
  • That he must provide SYSTRAN with all the documents, elements, data and information necessary for the proper performance of the Services, and in particular with any personal data that may be necessary for this purpose. More generally, Customer undertakes to actively cooperate with SYSTRAN for the proper execution of these terms and to inform it of any difficulties related to this execution.

Customer agrees to use the Services solely for the purposes set forth herein and in accordance with applicable laws. Customer agrees in particular to:

  • use the Services in accordance with applicable laws and regulations and not infringe on the rights of third parties or public order. In particular, it is prohibited to use the Services:
  • for any illegal, fraudulent or other activity affecting the rights or safety of third parties, including the development of any application that violates the rights of a third party or any other applicable law or regulation;
    • for spamming or other unsolicited advertising;
    • to transmit to SYSTRAN data that cannot be communicated or processed by SYSTRAN due to personal data protection laws, business secrecy or contractual or legal obligations of confidentiality, export restrictions or other legal provisions or rights of third parties;
    • to produce and/or disseminate Final Content (i) that is pornographic, obscene, indecent, offensive or inappropriate to a family audience, defamatory, offensive, violent, racist, xenophobic or revisionist, (ii) that is counterfeit, (iii) that attacks third parties, (iv) that lies, deceives or proposes or promotes illegal, fraudulent or misleading activities, (v) that is harmful to third parties’ computer systems (such as viruses, worms, Trojan horses, etc), and (vi) more generally any content that may infringe the rights of third parties or be prejudicial to third parties in any way or form;
    • to assist or incite, in any form and in any way, one or more of the acts and activities described above.

In addition, he/she is solely responsible for the proper completion of all administrative, tax and/or social formalities and for all the payments of contributions, taxes or taxes of any kind that are incumbent on him in connection with their use of the Services.

  • not to translate Content containing personal data without having previously informed SYSTRAN and signed a specific data protection agreement with SYSTRAN.
  • has all rights and authorizations necessary for the use of the Content and/or the production of the Final Content, including any intellectual property rights. He undertakes that the said Content is lawful, does not infringe public order, good morals or the rights of third parties, does not infringe any legislative or regulatory provision and, more generally, is not liable in any way to jeopardize SYSTRAN’s civil or criminal liability.
  • not to use the Services in connection with or for the purpose of operating critical infrastructure, such as power plants, military or defense equipment, medical devices or other equipment the failure or alteration of which would result in unforeseeable economic or physical damage, including but not limited to critical infrastructure within the meaning of European Directive 2008/114/EC.
  • not to use the Services to perform benchmark tests or any other capacity test of the SYSTRAN information system and/or for the purpose of decompiling the Platform.

More generally, it is strictly forbidden for Customer to copy and/or misuse for his own purposes or those of third parties the concept, technologies or any other element of the Platform and/or API. The following are also strictly prohibited:

  • any behavior likely to interrupt, suspend, slow down or prevent the continuity of the Services,
  • any intrusions or attempted intrusions into SYSTRAN systems,
  • any misappropriation of the Platform and/or API system resources,
  • any action likely to impose a disproportionate burden on the infrastructure of the latter, and in particular any disproportionate use of the translation dialog box,
  • any breach of security and authentication measures,
  • any act likely to prejudice SYSTRAN’s financial, commercial or moral rights and interests, and finally more generally any breach of the Agreement.
  • not to use the Services to develop services and products (platform, APIs, Software Components, etc.) similar to those developed by SYSTRAN for the purpose of providing machine translation services, including for internal purposes and/or developing, marketing or training a machine translation algorithm.
  • More generally, not to use the Services for purposes other than those for which they were designed.

In addition, Customer is not permitted to access the Services through automated procedures which may result in an increased number of requests for translation production, exceeding normal human behavior and creating a tool lock. Customer therefore undertakes to limit its use to a reasonable use expected by a human being.
In the event of a breach of any of its obligations, Customer guarantees SYSTRAN against any complaint, claim and/or action by any third party claiming that the Contents would constitute a violation of its rights, whatever they may be, and in particular its intellectual property rights, right to the image and protection of privacy. Accordingly, Customer undertakes to indemnify SYSTRAN for any prejudice it may suffer and to bear all damages, as well as costs and expenses to which SYSTRAN may be ordered, or which are provided for by a settlement agreement signed by SYSTRAN after obtaining the prior agreement of Customer.
Finally, Customer acknowledges that the Services offer him an additional alternative solution for translating his Content and that these Services cannot replace the other means that the User may otherwise have to achieve the same objective.

6.6. Sanction of non-compliance

In the event of a breach of any of the provisions of the Agreement or more generally, a violation of the laws and regulations by Customer, SYSTRAN reserves the right to:

  • temporarily or permanently suspend, without delay, access to the Services,
  • remove any content related to the breach or infringement in whole or in part,
  • take all appropriate measures and initiate any legal proceedings,
  • where appropriate, notify, cooperate with and provide the competent authorities with all information relevant to the investigation and suppression of illegal or unlawful activities.

In the event of Customer’s failure to comply with an essential obligation arising from the Agreement, or a repeated violation thereof, SYSTRAN reserves the right to terminate Customer’s access to all or part of the Services, with immediate effect, by email. Termination shall take effect by operation of law on the date on which SYSTRAN sends the written notice to Customer pursuant to this clause. It automatically entails, without prior notice, the deletion of Customer’s account, without prejudice to any other consequences that may arise in application of the Agreement.

7. Duration

Unless specified otherwise in the Order, Customer subscribes to the Services for a period of twelve (12) months, running from the date of the Order.
Unless terminated with a notification in writing to SYSTRAN at least ninety (90) days in advance, the Subscription is tacitly renewed for successive periods of the same duration as the Initial Duration, under the same terms and conditions, unless denounced in the conditions of the article “Termination” as set below.

8. Financial Terms

In return for the provision of the Services, Customer agrees to pay the Subscription and professional services fees as described in the relevant Confirmed Orders. Such fees are invoiced by SYSTRAN on the execution date of Orders or at the renewal time of Subscriptions.
In this regard, Customer acknowledges that the Subscription price depends on a variety of parameters such as the number of Users, the Number of Characters granted, the functionalities and the subscription period chosen by Customer.
All prices are in Euros and exclusive of any applicable taxes.
Prices are subject to be reviewed annually. In particular, Subscription renewal prices include an uplift with a minimum of three percent (3 %) year over year.
All fees payable to SYSTRAN are due within 30 days from the invoice date and will be payable in the currency mentioned in the Order by wire transfer to such bank account as specified by SYSTRAN. Customer also agrees to pay any sales, value-added or other similar taxes imposed by applicable law.
Customer agrees that any delay in payment of all or part of the sums due when due will automatically result, without prejudice to the provisions of the article “Termination”, without prior notice:

  • The forfeiture of all sums due by Customer and their immediate liability;
  • Immediate suspension of the Services in progress until full payment of all amounts due;
  • Invoicing by SYSTRAN of late-payment penalties due the day following the due date indicated on the invoice, equivalent to the interest rate applied by the European Central Bank to its most recent refinancing operation plus 10 percentage points, based on the amount of all sums due by Customer, and a flat-rate compensation of 100 euros or the equivalent in the currency of the Order for recovery costs.

9. Confidentiality

For the duration of the Subscription and for a period of three (3) years after the end of the Subscription, the Parties undertake to keep strictly confidential all information and documents of any kind that they have received from each other in execution of this Subscription and/or constituted in execution of this Subscription, including this document and in particular economic, strategic or marketing, legal, manufacturing or business secrets, know-how, software licenses, databases, Models, as well as in particular all data constituting in execution of the Services.
Each Party undertakes (i) not to use the confidential information for any purpose other than as provided herein, (ii) to strictly maintain the confidentiality of such information, and (iii) not to disclose such confidential information to any third party in any form, in any manner or for any reason, except to members of its personnel or any other person acting on its behalf and for its account who need to know it in order to perform this Agreement.
Confidentiality shall not apply to:

  • information which is known to have been disclosed before it was obtained by the Parties or which becomes so disclosed subsequently, without fault of any of them;
  • information which does not result directly or indirectly from the use of all or part of the confidential information within the meaning of this Article;
  • information validly obtained from third parties authorized to transfer or disclose such information;
  • where the disclosing Party has expressly released the other Party from its obligation of confidentiality.

If one of the Parties is required to disclose such confidential information in order to comply with a legal or regulatory obligation or a court decision, it being understood that such disclosure may relate only to confidential information the disclosure of which is expressly required, it shall inform the other Party in advance as soon as possible.
In the event of denunciation or termination of this Agreement, each Party expressly undertakes to return in full and without delay or to destroy all confidential information communicated to it by the other Party in the course of the performance of this Agreement, and to destroy any copy, backup, extract, reproduction or summary of such confidential information.

10. Intellectual Property

10.1. SYSTRAN Intellectual Property

The systems, software, platform, APIs, software components, structures, infrastructure, databases, data, codes, algorithms, translation models and content of any kind (text, image, logo, brand, data, etc.) published and operated by SYSTRAN in connection with the Services, are the full and complete property of SYSTRAN, whether or not they are protected by intellectual property rights.
The Models produced by an Expert and made available to Customers on the Catalog, remain the full property of their author. Any claim relating to a Model produced by an Expert will be addressed exclusively to the said Expert.
These General Terms and Conditions do not confer Customer and/or its Affiliate, as well as Users, any property rights of any kind whatsoever, and in particular intellectual or industrial property rights, on the Platform, the APIs, the Services and/or the contents of SYSTRAN as detailed above, which remain the full property of SYSTRAN, which Customer expressly acknowledges and accepts in these terms.
Customer and/or the Affiliate have only one license to use the Platform, APIs, Software Components, Services and Content, under the conditions detailed hereunder in the “License to Use Tools” article.
Customer undertakes not to commit any act that could affect the property rights and in particular intellectual property of SYSTRAN on the Platform, the APIs, the Software Components, the Services and the Contents of SYSTRAN, in whole or in part, whether by reproduction, by representation or by adaptation, modification, transformation. Any unauthorized use and/or access by SYSTRAN hereunder and/or not in accordance with the provisions of the Intellectual Property Code is unlawful and will give rise to legal proceedings in particular in the field of counterfeiting in accordance with the provisions of Article L.335-3 of the Intellectual Property Code. In particular, any disassembly, decompilation, decryption, extraction, reuse, copying of the elements referred to herein are strictly prohibited.

10.2. Tools License

SYSTRAN grants Customer, for the entire duration of the Subscription and for the entire world, the non-exclusive, personal and non-transferable right to use the Platform, the API, the Software Components and the Services, in their version existing on the date of execution of the Agreement, as well as in their future versions made available on the Platform and/or the API, as well as in their technical documentation, for the sole purpose of the Services, in the Subscription terms.
This license is granted to Customer subject to full payment of the price, under the conditions set out in the “Financial Terms” above.
Customer expressly prohibits any other use of the Platform and the API, the Software Components and the Services, and in particular, he prohibits reproducing, arranging, adapting the Platform and/or the API and/or the Services, making them available to third parties, creating any derivative work of all or part of the Platform and/or the API and/or the Software Components and/or the Services, marketing them or offering them for rent.
Customer specifically prohibits the use of the Services and the Platform to develop, market or train a machine learning algorithm.
Any reproduction, representation, distribution, adaptation, marketing of the Platform and/or the API and/or the Services by any customer not complying with the above provisions, would constitute the offense of infringement, in accordance with the provisions of Article L.335-3 of the French Intellectual Property Code.

10.3. Content License

Customer grants SYSTRAN, for the entire duration of the Subscription and for the whole world, free of charge, the non-exclusive, personal and non-transferable right to use the Content, for the sole purpose of providing the Services, under the terms of the Subscription. SYSTRAN expressly prohibits any other use of the Content, and in particular, it prohibits making it available to third parties, creating any work derived from all or part of the Content, marketing it or offering it for rent. SYSTRAN further undertakes not to reuse any Content provided by Customer in connection with its use of the Services.
By way of exception, SYSTRAN may reuse Customer Content when Customer has its own Model, which requires customization. In this case, SYSTRAN’s reuse of Content will be limited only to customizing the Model in Customer’s interest.
Any reproduction, representation, distribution, adaptation, marketing of the Content not in accordance with the preceding provisions, would constitute the offense of counterfeiting, in accordance with the provisions of Article L.335-3 of the French Intellectual Property Code.

11. Avoidance Guarantee

SYSTRAN guarantees to Customer the full and peaceful enjoyment of the licensed rights in the Services against any disturbance, action, claim or avoidance. In particular, it guarantees Customer (i) that it has all the rights and authorizations necessary to grant the license provided herein and that the SYSTRAN Services do not contain anything that could fall within the scope of laws and regulations relating in particular to counterfeiting, unfair competition, privacy, right to image, rights of personality and more generally to infringe the rights of third parties and, (ii) that it has not consented and will not grant to a third party any assignment or license to use the Services that could prevent or hinder the exercise of the rights held by Customer under license on said Services.
SYSTRAN guarantees Customer against any complaint, claim and/or demand by any third party that Customer may suffer as a result of SYSTRAN’s breach of the above Guarantees. It undertakes to indemnify Customer for any damage that he may suffer and to pay him any costs, indemnities, charges and/or convictions that he may have to bear as a result.
In return, Customer undertakes to notify SYSTRAN by registered letter with acknowledgement of receipt as soon as possible from their receipt, of any formal notice or summons or request received from a third party. However, the Parties agree that, unless expressly waived, SYSTRAN will take control of the defense and any negotiations for a settlement.
Customer acknowledges and agrees that this Guarantee does not apply where the third party’s claim arises, even in part, from any use of the Services that is not in accordance with the terms of the license as set forth herein.
In the same terms, Customer guarantees SYSTRAN that they have all the rights and authorizations of any kind necessary to use the Content and submit it for translation on the Platform in the context of the Services. Customer guarantees SYSTRAN that the Content does not contain anything that could fall under the laws and regulations relating in particular to counterfeiting, unfair competition, privacy, right to image, rights of personality and more generally violate the rights of third parties.
SYSTRAN will not be held responsible for the consequences of any violation of this clause.
Customer guarantees SYSTRAN against any third party complaint and/or claim that SYSTRAN may suffer as a result of Customer’s breach of the above Guarantees. He undertakes to compensate SYSTRAN for any damage it may suffer and to pay any costs, allowances, charges and/or penalties it may have to bear as a result.

12. SYSTRAN exclusions of liability and guarantee

SYSTRAN undertakes to provide the Services diligently and in accordance with the rules of the art, it being specified that it has an obligation of means, to the exclusion of any obligation of result, which Customer expressly acknowledges and accepts.
Customer acknowledges that SYSTRAN’s involvement is limited to the provision of the Services. SYSTRAN is not aware of the Content used by Users in connection herewith, on which it does not perform any moderation, selection, verification or control of any kind and in respect of which it acts only as hosting provider for the time necessary for the performance of the Services. As a result, SYSTRAN cannot be held responsible for such Content.
Furthermore, SYSTRAN cannot be held responsible for the incorrect installation of the API or Software Components by Customer in the context of the provision of the Services.
In the event that Customer uses Software Components developed by a third party, SYSTRAN assumes no liability.
It is Customer’s responsibility to take all appropriate measures in order to protect his own data and/or computer from contamination by possible viruses circulating on the Internet, with the exception of contamination caused by SYSTRAN as described below.
Furthermore, SYSTRAN does not guarantee Customer that:

  • Machine Translation Services are perfect and of the same quality as human translators. Customer acknowledges that these Services are not intended to replace human translators and cannot be perfect. Furthermore, the quality of the source text significantly affects the quality of the translations. Therefore, Customer acknowledges that SYSTRAN will not be liable for the quality of the translation obtained through the use of the Services;
  • the Services, subject to continuous research to improve their performance and progress, shall be completely free from defects, errors or defects;
  • the Services being standard and not offered solely to the Customer based on his own personal constraints, will specifically meet Customer’s needs and expectations;
  • the Services, the Platform, the API and/or the Software Components will operate in an uninterrupted manner, SYSTRAN reserving the right to temporarily interrupt access to the Platform and/or the API and/or the Software Components for maintenance reasons under the conditions of the article “Service Level Guarantee”, and cannot under any circumstances be held liable for disruptions or failures of the Internet or the telecommunications network, and more generally which would have their origin in circumstances external to it or resulting from force majeure.

SYSTRAN is not liable to Users for any guarantee as to the number and diversity of Models offered in the Catalog.

In addition, SYSTRAN does not provide any warranty with respect to (i) the compliance of the Templates with applicable laws and regulations, (ii) the compliance of the Templates with contractual terms and the existence of possible hidden defects.

Subject to these reservations, SYSTRAN may be held liable under the conditions of ordinary law solely for direct damages suffered by the Customer, resulting from a breach of its contractual obligations as defined herein. The Customer therefore waives any claim against SYSTRAN for indirect damages, including loss of profits, loss of opportunity, commercial or financial loss, increased overheads or losses arising out of or as a result of the performance of this Agreement.

SYSTRAN shall also not be liable for any damage claimed by the Customer resulting from:

  • modification of the Services performed by SYSTRAN or any interruption of the Services under the conditions set forth herein.
  • any delay, error, technical failure or incompatibility between the Services and the Customer’s Content, information system, browser or any other program used to access the Services, or more generally any other technical difficulty beyond SYSTRAN’s control.
  • Users’s inability to maintain the security and confidentiality of their login and password or personal data.
  • Failure by Customer to provide all information, including Customer’s personal data, necessary for the proper performance of the Services.

In any event, SYSTRAN’s liability that may be incurred hereunder shall be expressly limited to an amount not exceeding the amount invoiced by SYSTRAN in respect of the Services for the current period. SYSTRAN shall not be liable unless the Customer has made a complaint by registered letter with acknowledgement of receipt within one (1) month of the occurrence.

13. Protection of personal data

SYSTRAN has a personal data protection policy; its characteristics are explained in the document entitled “Privacy Policy”, accessible from the Platform at the following address: https://www.systransoft.com/systran/policies/privacy-policy/ and which Customer is expressly invited to read.

SYSTRAN declares that it complies with all legal and regulatory obligations relating to the protection of personal data aimed, in particular, at ensuring the security and confidentiality of the data collected and processed on its own behalf as controller.

14. Trade References

The Parties are the sole owners of their names, trademarks, logos, signs, designs. This Agreement does not, therefore, entail any assignment of the intellectual property rights held by one Party over its distinctive signs to the benefit of the other Party, nor any right of use of any kind. Each Party undertakes to respect the intellectual property rights of the other Party in respect of such distinctive signs.
However, Customer expressly authorizes SYSTRAN to use its name, trademark, logo and references, as commercial references, on any medium and in any form whatsoever, for the duration of this Agreement and five (5) years after the end of the relations between the Parties, unless expressly refused by the Customer in writing.

15. Third Party Links and Sites

SYSTRAN cannot be held responsible for the technical availability of websites operated by third parties (including its possible partners) to which Customer accesses via the Platform.
SYSTRAN assumes no responsibility for the content, advertising, products and/or services available on such third-party sites, which it is recalled are governed by their own terms of use.
SYSTRAN is also not responsible for transactions between Customer and any advertiser, professional or merchant (including any of its partners) to which Customer would be directed through the Platform and shall not be party to any disputes whatsoever with these third parties.

16. Insurance

SYSTRAN and Customer guarantee each to have taken out the necessary insurance policies to insure and guarantee the consequences of their professional civil liability in case it is incurred, so as to cover the financial consequences of the damages for which each would have to answer.
Each Party undertakes to maintain such policies for the duration of this Agreement. Each Party undertakes to produce the corresponding insurance certificates at the first request of the other Party.
Any modification, suspension or termination of insurance policies by either Party shall be brought to the notice of the other Party, without delay, by sending a registered letter with acknowledgement of receipt to the address of the other Party as indicated above or by email.

17. Force Majeure

Neither Party may be held liable vis-à-vis the other Party in the event that the performance of its obligations is delayed, restricted or rendered impossible, due to the occurrence of an event of force majeure in the sense usually recognized by law and French courts.
It is understood between the Parties that the same consequences will apply as force majeure, personnel strikes and all other social movements, wars, riots and all other movements, administrative measures of quarantine, embargo and any other restrictive measures affecting the freedom to conduct business, viruses, attacks or any act which results in the paralysis of the Internet network or blocks the use of computer equipment and solutions, which are beyond the responsibility of the Parties and make impossible the performance of the Services in whole or in part.
The Party which is the victim of force majeure undertakes to notify the other Parties without delay, as far as possible. The obligations of the Parties shall then be suspended for the duration of the event for a period not exceeding three (3) months. The Parties shall approach each other in order to determine together the most appropriate means of mitigating, if possible, the consequences of the event(s) constituting force majeure.
In the event that the case of force majeure extends beyond the aforementioned period, either Party may terminate this Agreement, automatically, without legal formalities, without notice and without right to compensation of any kind, by sending a registered letter with acknowledgement of receipt having immediate effect, under the conditions defined in the article “Notification”.

18. Termination

18.1. Non-renewal of the Subscription

Customer may decide not to renew its Subscription, without having to justify reasons, at the end of the initial period or each renewal period, provided that SYSTRAN is informed by email to Customer’s commercial contact at SYSTRAN and/or to the following address: [email protected], at the latest ninety (90) days before the Subscription renewal date. The Subscription then ends at the end of the subscribed period.

18.2. Termination for breach

In the event of a failure by one of the Parties to fulfill any of its obligations under the Agreement, which would not be remedied within thirty (30) calendar days from the receipt of a formal notice to have to remedy the failure addressed by registered mail with acknowledgement of receipt, the other Party may, of its own right and without legal formalities, terminate the Agreement.
Termination of this Agreement shall be without prejudice to any damages to which the Terminating Party may be entitled as a result of the failure of the other Party and any penalties due to it.
If Customer breaches the terms of this Agreement and fail to correct the breach within 30 days after SYSTRAN notifies Customer in writing, SYSTRAN may end this Agreement and Customer’s use of the Services. If SYSTRAN ends this Agreement as specified in the preceding sentence, Customer must pay within 30 days all amounts which have accrued prior to the end of this Agreement, as well as all sums remaining unpaid for SYSTRAN Services received under this Agreement. Customer agrees that if it is in default under this Agreement, Customer may no longer use those Services.

18.3. Termination in case of modification of the Services

SYSTRAN reserves the right to terminate the Subscription at any time, subject to sending to Customer a registered letter with or without acknowledgement of receipt at least thirty (30) days before the termination of the Subscription takes effect, in the event that:

  • The continuation of commercial relations between Customer and SYSTRAN and/or the provision of the Services would become unlawful under the applicable regulations, for any reason whatsoever;
  • SYSTRAN would terminate business relationships with any partner with whom it provides all or part of the Services to Customer and/or in the event that such partner ceases to provide its share of the Services to Customer.

18.4. Consequences of termination of the Subscription

The non-renewal and/or termination of the Subscription for any reason shall result in the deactivation of all Accounts opened by Customer. Customer is entitled to recover all data, content and more generally all elements stored on its Accounts by its own means. Customer acknowledges and accepts that SYSTRAN shall not be liable for any loss or alteration of the data stored on Accounts after the deactivation of the Accounts, whatever the cause.
Customer acknowledges and accepts that all amounts paid under the Subscription at the date of the denunciation will remain vested in SYSTRAN and that Customer will not be entitled to request their restitution. In particular, in the event that Customer has not used all the Number of Characters granted, he will not be entitled to obtain a refund.
In the event of termination by SYSTRAN due to Customer’s breach of its obligations, Customer acknowledges and agrees that all payments made for the Services shall remain vested in SYSTRAN.
In the event of termination by Customer due to the failure of SYSTRAN and/or its Subcontractors to fulfill its obligations, Customer acknowledges and accepts that he will only be entitled to obtain reimbursement of the sums paid in respect of the remuneration of the Services in proportion to the number of full months remaining between the effective date of the termination and the end of the Subscription, as well as reimbursement of the fraction of the Number of Characters not used at the effective date of the termination.
Finally, the Parties acknowledge and accept that the termination of the Agreement, for any reason whatsoever, has no effect on the continuation of the obligations provided for in the Agreement that have their own duration, in particular the provisions relating to confidentiality, the protection of personal data and intellectual property.

19. Changes to Terms and Conditions

SYSTRAN reserves the right to modify these General Terms and Conditions at any time. Customer will be informed of any major changes by any useful means, and in particular by a pop-up window on the Platform or by email, at least thirty (30) days before their entry into force. The modified General Terms and Conditions will apply from the date of renewal of the Subscription, under the terms of the “Duration” section, for the Services in progress and immediately for any new Order.
Any other modification of these General Terms and Conditions desired by Customer and accepted by SYSTRAN, will be the subject of a written amendment to the Agreement signed by both Parties.

20. Subcontracting

Customer acknowledges and accepts that SYSTRAN remains free to entrust the performance of all or part of the Services to one of its foreign subsidiaries or affiliates within the meaning of Articles L.233-1 et seq. of the French Commercial Code and/or to any third party partner at SYSTRAN’s free choice.
Customer acknowledges and accepts that SYSTRAN alone determines the Subcontractors to whom it entrusts the performance of all or part of the Services, in particular according to the competencies of said Subcontractor and/or the territory in which the Subcontractor carries out its activity.
SYSTRAN remains fully responsible for the Services provided by one of its foreign affiliates or affiliates or third parties of its choice and is committed to compliance by them with the provisions of these General Terms and Conditions.
The Parties acknowledge and agree that all guarantees granted to SYSTRAN hereunder, including but not limited to those of the “Eviction Guarantee” and “SYSTRAN exclusions of liability and guarantee” clauses, shall apply to and be binding upon the Subcontractors in the same manner.

21. Assignment

The Parties agree that the Agreement may not be assigned or transferred, in whole or in part, in any form whatsoever, by either Party to any third party, without the prior written consent of the other Party.

22. Waiver

The fact that one of the Parties has not exercised any right or power pursuant to the provisions of Agreement, or has exercised it late, cannot be interpreted as a waiver to exercise all or part of this right or power, and any single or partial exercise of any right or power cannot prevent a new implementation of this right or power.

23. Independence between the Parties

The Parties hereto are legally independent of each other. Each Party shall act in its own name and on its behalf. None of the stipulations of these General Terms and Conditions can be interpreted as creating between the Parties a company, a joint venture, a mandate, a subsidiary, a relationship of agents or employees to employer, an association.
Each Party remains responsible for its acts, allegations, commitments, benefits, personal products, data. Neither Party shall be liable in any way for its acts, allegations, commitments, benefits, personal products, data.

24. Social regulation

Each Party declares that it complies with the tax and social legislation in force, that it is up to date with the payment of social contributions and that it is in a position to provide proof of compliance with the various obligations applicable in this area, at the request of another Party. Each Party shall provide to the other Parties, not more than once a year, until the end of the performance of this Agreement, the following documents:

  • An identification card proving registration in the trade register or an extract from the registration in the Trade and Companies Register, dated less than three (3) months (extract K-bis);
  • A certificate of provision of social declarations from the social protection body responsible for collecting social contributions and contributions which is the responsibility of the Party in question;
  • An affidavit, whereby the Party certifies that it has filed with the tax administration, at the date of the affidavit, all the compulsory tax returns, and that the work will be carried out with employees regularly employed under the Labor Code.

25. Nullity

If any of the provisions of Agreement is declared null and void or unenforceable by reason of a law, regulation or following a final decision by a competent court, only this provision will be declared null and void, the other provisions will retain all their force and scope.

26. Notification

Unless otherwise provided, any notification to either Party required under these General Terms and Conditions shall be made by registered letter with notice of receipt at the address referred to above, or at an address specified subsequently in writing by one of the Parties to the other Party and/or by email to the addresses communicated by the Parties by any means deemed appropriate.
In the event of a change of address, each Party undertakes to inform the other Party by registered letter with acknowledgement of receipt and by email as soon as possible. Otherwise, any mail sent to the address indicated above shall be considered to have been validly received.

27. Applicable law and jurisdiction

These General Terms and Conditions are governed by French law.
In the event of any dispute as to the validity, interpretation and/or performance of the General Terms and Conditions, the Parties agree that the courts of Paris shall have exclusive jurisdiction to judge them, unless otherwise required by mandatory procedural rules.

28. Entry into force

These General Terms and Conditions came into force on April 1st, 2023