How to deliver the best user experience to each customer?
The challenge
In its global business, CLAAS wants to offer a customer service in a language its clients understand and ensures they have a consistently excellent experience whatever their point of contact with the organization.
In order to provide the best customer service for each customer in the world, CLAAS had to find the right solution to localize efficiently its communication and documentation in many languages while guaranteeing data privacy.
Benefits
Multilingual communication with one voice
Real time translation
Protection of confidential information
Reduction in customer requests processing time
Integration into company IT system
Empowered aftersales team