Heading into 2016 there has been an increased awareness of the threat of possible data breaches and IT security threats worldwide. Following a challenging 2015 that was characterized by multiple large retailers experiencing massive data breaches as well as federal security threats, it is thought that more than 16,000 cyber attacks will be attempted in 2016. The Federal Government recently released the 2016 Data Threat Report which collated data from IT experts and government entities to discuss and ranks the biggest security threats. The study found that 90 percent of those surveyed believed their organizationwas vulnerable to a data breach. Of that 90 percent, 61 percent experienced a data breach including 1 in 5 within the past year. That is a startlingly high assessment for the experts charged with keeping the nation’s data secure. We took a look at the top security threats exposed early in 2016 to help your company identify arising security challenges, possibly within your own organization. Here is what we found:
1. Increase your deflection rate by translating your self-service knowledge centers into multiple languages. 2. Improve satisfaction with the self-service experience by setting expectations up front. 3. Scale customer service into new regions by supporting additional languages. 4. Respond to … Continue reading
This summer, the social media sphere will be buzzing again with fans and athletes posting about the 2016 Summer Olympics in Rio de Janeiro, Brazil. It will be the first Olympic games to take place in South America. You can also expect networks, publishers, and brands to get in on the social media experience by generating more content than ever before.
Looking back to the London games in 2012, just the social media interactions on Twitter alone were vast in terms of engagement:
– On Twitter, there were 960K mentions for Bolt, 830K for Phelps, and 490K for Tom Daley (British diver who took the bronze) during the games.
– The first day of Olympics, there were 3 million tweets in total.
The numbers go on and on, especially when you take into account all the views, likes, tweets by sports teams, athletes, and brands. There are plenty of useful stats out there from archives of the first ever “Social Games” as most tech blogs described it.
It happens all too often: employees unknowingly put their company at risk of a security breach by putting confidential information where it doesn’t belong.
In 2015, The Open Security Foundation estimates that there were 1,472 incidents involving the theft or exposure of personal, confidential or proprietary data in the United States alone. Many of these incidents involved the leak of personally identifiable information, including names, birth dates, email addresses, social security numbers, bank account information, home addresses, employment records and even income data. Millions of customers, patients and employees have been affected by these leaks.
Despite IT’s diligence in protecting data, many times employees are the ones putting the data at risk. According to a study released by the Identity Theft Resource Center, approximately 15 percent of data breaches in 2015 were caused by employee error or negligence.