Fifty-seven percent of executives list risk and compliance as their two largest barriers to success, and a mere six percent of board members feel their company is adequately prepared to manage risk. In today’s hyper-complex risk landscape, compliance is the single greatest threat to productivity and liquidity.
Even though noncompliance costs twice as much as building compliance frameworks, most organizations have difficulty integrating compliance into their day-to-day business model.
Diversity & Inclusion (D&I) have quickly become staples of HR playbooks, yet organizations still struggle with how to fully integrate the practice across both people culture and enablement tools (technology).
The data supporting D&I practice is clear. Sales teams with the highest levels of racial diversity see 15x greater sales. Companies with diverse employee pools (across age, race, gender, culture, religion, etc.) see 2.3x higher bottom-line revenue.
Studies have shown that diverse teams are 87 percent better at decision-making — a largely intangible asset. In addition to being a moral imperative, D&I is a legitimate competitive advantage with echoing consequences and rewards across the business hierarchy. Although we’ve seen a focus in D&I HR strategies around hiring and leadership growth, businesses often fail to invest in technology frameworks that perpetuate D&I strategy internally, and as a customer engagement proposition.
An Opinion on Why Organizations Need Multilingual Chat For Their CRM
Yes, ANOTHER article on CSAT and Net Promoter scoring as the preeminent models for gauging customer satisfaction and loyalty. Despite the enormous body of knowledge on these topics, customer experience leaders who are in tune with their audiences must continuously ask: What might my overall customer satisfaction measurement models be missing?
We would suggest that it’s something called Customer Effort Scoring.
As part of our webinar series, one of our latest broadcast discussed and demonstrated the unique and innovative Language I/O + SYSTRAN solution, created in collaboration with our partner company Language I/O.
Hosted by J. Obakhan from SYSTRAN and Heather Shoemaker, CEO of Language I/O, the webinar discussed the power of integrating machine language translation technology into the customer care workflow.
Our webinar “Get More From SPNS9” on May 15th, 2020 was a huge success. The webinar demonstrated 6 new exciting upgrades to the SYSTRAN Pure Neural Server 9.6’s, further scaling its technological capabilities. Thank you to those who joined us.
In this post, we have compiled the highlights from the presentation and answers to the questions we receive after.
Last month, we conducted a webinar “So, You Think Your Game Is Localized?”, the first of a 3-part-series given by Elizabeth Senouci from XTM International, and Victor Ramirez from SYSTRAN.
If you couldn’t guess by the title, “So, You Think Your Game Is Localized?” was a webinar focused on Video Game Localization. Senouci and Ramirez are both experts on the topic and thus decided to share their knowledge with the video games community.
In the webinar, Senouci and Ramirez discussed the need for game localization, some basic terminologies associated with it, user interfaces, global marketing, and the importance of customer service.
“Localization isn’t just one thing you can do and just get done with it. It’s a holistic process and it’s actually customized based on your game, your product,” Elizabeth said in her intro.
Machine Translation users care about quality and performance. Based on our own observations and the feedback we’ve received; the quality of our Neural MT is impressive. Evaluating performance is a stickier subject, but we’d like to dig our hands in and present our innovations and achievements and how it benefits NMT users.
By performance we mostly mean the manner in which a system performs in terms of speed and efficiency in varying production environments. It is important to note that performance and quality in Neural MT are tightly connected: it is easy to accelerate a given model compromising on the quality. Therefore, when evaluating performance improvement, we always check that quality remains very close to optimal quality.
Since switching to NMT at the end of 2016, we’ve invested our R&D efforts into optimizing our engines to be more efficient, while maintaining and even improving translation accuracy. Our latest, 2nd generation NMT engines, available in our latest release of SYSTRAN Pure Neural® Server, implements several technical optimizations that make the translation faster and more efficient.
New model architecture
The first generation of neural translation engines was based on recurrent neural networks (RNN). This architecture requires the source text to be encoded sequentially, word by word, before generating the translation.
In today’s accelerated globalization, booming e-commerce and customer service digitalization, the languages spoken by potential consumers come in hundreds. Global companies are faced with a problematic equation: while they might have centralized their customer service operations, it is still costly to recruit an agent for every language covered. It is nevertheless crucial to respond to customers in their native language quickly, efficiently and at minimal cost to achieve excellent Customer Service.
Breaking the language barrier
It’s simple: translating client emails instantly, responding to them in their language just as quickly or automatically displaying the most common answers in FAQ databases in multiple languages is a real Game Changer. For global Customer Service teams, the response time in foreign languages can be divided by 10 after Neural Machine Translation implementation! Calls are reduced with increased usage of a multilingual online knowledge base and customer satisfaction is higher than ever!
Data leakage is the biggest threat
More importantly, unsecured online translation tools, often used by customer service teams to understand customer queries in foreign languages expose companies to data leaks. The nature of interactions during customer service operations can be as critical as sharing account information, credit card numbers, passwords and so on…
To guarantee complete security of your customer data, it’s absolutely key to rely on a provider that is able to provide the translation service on-premise or accessible via a private cloud. It is also true for internal support interactions. SYSTRAN also provide translation solutions for enterprise IT departments following a trend of global support services centralization, and allow them to manage technical support requests worldwide while ensuring user data security.
Last week we hosted the 2018 edition of SYSTRAN Community Day! The conference was an exciting day full of energy, from Jean Senellart’s opening speech to our client success stories and celebrating SYSTRAN 50th anniversary! Here is a quick look at the conference highlights:
Jean Senellart announces the launch of a marketplace connecting the expertise of neural model trainers with the needs of industrial MT users
Jean Senellart, CEO of SYSTRAN France and CTO of the group opened the conference with a bold statement: the high quality of Neural Machine Translation has “commoditized” Machine Translation. As a commodity, NMT framework provides raw technology that needs to be refined, adapted and integrated for any industrial usage. After a look at the available NMT open source frameworks, including OpenNMT, cofounded and actively maintained by SYSTRAN, he made clear that streamlined training processes and data quality are the most crucial points to industrialize high quality neural machine translation.
Jean concluded his talk with the announcement of SYSTRAN marketplace, an open online platform where language experts have access to best of breed technology and framework to build, share, and sell language or domain models that can be accessed by industrial users. They will be able to select among hundreds of available models for any language pair and share feedback or evolution requests as per their specific needs.
How to facilitate the understanding of English-language documentations in the workshops
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